Group Manager

• Lead, monitor and support people to resolve operational incidents
• Implement organisational strategy
• Implement and manage change in organisational activities
• Plan and implement activities to meet service delivery needs
• Determine effective use of physical and financial resources
• Select required personnel
• Manage the performance of teams and individuals to achieve objectives
• Develop teams and individuals to enhance workbased performance
• Manage yourself to achieve work objectives
• Advise on development and implementation of quality policies
• Implement quality assurance systems
• Monitor compliance with quality systems
• Develop information systems to support service delivery objectives
• Agree project plan to meet specified objectives
• Co-ordinate projects to achieve objectives