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Complaints and compliments

If you have a complaint or compliment about any aspect of our service, you can contact us either by:

1. Direct contact at your local fire station
2. Telephone on 01609 780150.
3. Using one of our online forms below:

4. Writing to us at the Headquarters address:

Central Administration Office
North Yorkshire Fire & Rescue Service
Thurston Road
North Yorkshire

If you are complaining about an aspect of our service, please give us sufficient details to enable us to investigate the complaint and provide you with a response in the shortest possible time.

For more information about complaints, see:

Fire Safety Complaints

Should you have any concerns about fire safety standards in any premises within North Yorkshire, please contact us with full details of the nature of your concern using the link below or by phone on 01609 780150.


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