Complaints Procedure

If you have a complaint about any aspect of our service, you can contact us either by:

1. Direct contact at your local fire station

2. Telephone on 01609 788501

3. Using the "feedback form" on this website  

 http://www.northyorksfire.gov.uk/contact_us/feedback_form/index.html

4. Writing to us at the Headquarters address.

North Yorkshire Fire and Rescue Service

Headquarters

Thurston Road

Northallerton

North Yorkshire

DL6 2ND

Please give us sufficient details to enable us to investigate the complaint and provide you with a response in the shortest possible time. Our Complaints Policy and Procedure are detailed in the links below: