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Investigation into Mobilising Issue

24th April 2017

An investigation into the incident which resulted in extended attendance times on 12th April has now been undertaken.

During a routine twice daily call swop between Cornwall Critical Control and North Yorkshire Fire Control, Cornwall Critical Control received an emergency call at 11.29 on the 12th April 2017. The caller requested the Fire Service to attend a car on fire in a garage. The Control Operator was unable to get an accurate initial location, whilst the operator was seeking additional information the call, made from a mobile phone, dropped out for an unknown reason.

The Control Operator mobilised fire engines to the address and contacted North Yorkshire control to confirm that the incident location was generated from incomplete information. 

Area Manager Jon Foster from NYFRS said: “Due to the difficulties experienced whilst taking the call, fire engines were initially sent to the wrong address. This type of event will happen occasionally and is not related to where the call was taken. Fire crews were quickly dispatched to the right address once this had been clarified and dealt with the incident using a hose reel jet to extinguish the fire.”

Cornwall’s control room has been able to seamlessly receive calls and dispatch resources on behalf North Yorkshire and vice versa since Summer 2016. This collaborative approach has been working well with over 30 incidents each month being successfully handled via these arrangements including an incident in October last year when Cornwall Control operators took a 999 call from a Knaresborough couple who were trapped in their home by a fire, and provided them with fire survival advice until the arrival of fire crews from Knaresborough and Harrogate.

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