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NYFRS Warns of Potential Bogus Callers

27th October 2009

North Yorkshire Fire and Rescue Service (NYFRS) are warning local residents to be aware of anybody calling unexpectedly at their home, claiming to be a Firefighter.

Several weeks ago a member of NYFRS had an item of his uniform stolen, and the Service is concerned that someone might use this to impersonate a Firefighter and gain entry into people’s homes.
Fire and Rescue Service staff do visit households to carry out Home Fire Risk Checks, but this will usually be by prior arrangement made with the home owner and all Fire and Rescue Service staff carry identification cards, which homeowners should ask for before letting anybody into their house.

Home Fire Risk Checks are a free service, where Fire and Rescue Service staff visit your home to look for hazards, give fire safety advice and fit smoke alarms where necessary. A visit can be arranged by calling 01609 788545 or by visiting www.northyorksfire.gov.uk
North Yorkshire Fire and Rescue Service gives the following advice to help residents avoid bogus callers:

  • Fire and Rescue Service staff carry identification cards. Make sure you check before letting someone into your home.
  • Fire and Rescue Service staff will usually be in uniform with identifiable logos on their clothing.
  • Homeowners should have made an appointment with a member of NYFRS to have a home risk assessment completed or smoke alarm fitted.
  • Homeowners should if they are suspicious of the caller call 01609 780150 to verify if a caller is genuine. The line is open 24 hours a day.
  • If in doubt, lock them out, and call the Police.


Mal Austwick Station Manager for Ryedale said “We urge homeowners to be vigilant and to make sure they know a person’s identity before letting them into their home. NYFRS staff generally phone homeowners to make an appointment before turning up. Therefore, if this hasn’t happened and someone calls at your home who appears to be dressed in NYFRS uniform, ask for their identity card. All NYFRS identity cards have on them a photo of the member of staff and on the rear of the card the telephone number to call to verify the caller is genuine”.

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