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A message from the Service

18th March 2020

You may see less of our firefighters out and about over the next few weeks, as we have taken the decision to restrict some of the prevention and protection work that our operational staff do. We’ve done this to minimise contact with the public and reduce the risk of spreading Coronavirus. Where possible the work will be carried out by our community safety officers, but we’ll risk assess each case to make sure firefighters are still involved when possible. These steps will help us maintain our ability to respond emergencies by reducing the risk of firefighters catching the virus and needing to self isolate.

While we’ll change the way we carry out prevention and protection activities we continue to respond to incidents, so in an emergency please continue to dial 999.

There’s also some measure you can take to help us, help you:

Firstly you can help reduce the spread of the virus by following the government guidance - wash your hands regularly for 20 seconds with soap and water, use hand sanitisers and cough into a tissue or your elbow.

Make sure you have smoke alarms fitted and that they work. You can test them by pressing the test button until the alarm sounds.  If alarms that we've fitted are faulty or have started chirping please read the FAQ page If you have any concerns about this please contact us by phone 01609 780150 or by email

Take extra care in the kitchen, where it’s easy to get distracted. Don’t leave pans unattended and keep tea towels and clothes away from hobs and grills.

Don’t overload electrical sockets. You can check by using the socket calculator

Check if elderly friends, family and neighbours are ok, if you can’t visit see them, consider calling or messaging them instead.

There's more advice at

Joint Statement

A joint statement from Julia Mulligan, Police, Fire and Crime Commissioner,  Chief Constable Lisa Winward and Chief Fire Officer Andrew Brodie was issued on 24th March. 

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