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Firefighter Control

Closing date: not currently recruiting
Salary: £ 21,125 to £28,156

Job description:

Firefighter Control – Northallerton Emergency Fire Control Room

1 x Permanent

1 x 12 month fixed term contract (March 2018 – March 2019)


Are you looking for a new development opportunity ….? We are currently recruiting for a positive and highly motivated individual to join the Control team as Firefighter based at Control, Crosby Road, Northallerton.  The role will commence by March 2018 and allows the successful candidate a fantastic opportunity to be part of the valuable work of North Yorkshire Fire and Rescue Service Control.  

 The Duty System and Pay

The post is conditioned to the Control Self Roster duty system, in accordance with the Scheme of Conditions of Service (Grey Book).  The starting salary will be Trainee Rate: £21,125 for the duration of the training period, on commencement of full Control room duties it moves to Development Rate:  £22,004 and on completion of the Control NVQ, it moves to Competent Rate:  £28,156. If the appointed employee is already or has been, deemed a competent Firefighter Control, they will start on the competent rate. 

 The Role

Fire Control hosts a computer assisted mobilising system and communications network, which enables the Service to deal quickly and efficiently with emergency calls. Duties will include the receipt of emergency calls, the despatching of fire and rescue service appliances, incident support and related duties to contribute to safeguarding the community from fire and other emergencies.  The successful candidate will be trained to work as part of a team in a busy and challenging environment and will undertake a full training course prior to working in Control. 

Control Staff have a varied role, from providing logistical support and ensuring there are sufficient resources available throughout the organisation, to answering 999 calls and providing support to members of the public and project work. 

 The Ideal Candidate

To work well in Control, you will need accurate keyboard skills, have the ability to work under pressure, be adaptable and flexible with a positive can do approach and be able to show initiative and apply common sense.  You will have good listening skills, be calm under pressure, able to solve problems and think outside the box!  Your ability to absorb verbal or written information and apply it in a practical or theoretical manner is also required.  You will have an excellent telephone manner, be professional and courteous and have the ability to use Microsoft Word and Outlook to a high standard and be able to enter data promptly and accurately into Excel.  You will also have four GCSEs at Grade C (or equivalent) in Maths and English.  

Why Apply?

It is an exciting environment working in Control where every day can be different.  A Firefighter Control will follow all calls from the initial 999 call, log any messages from the incident, act on any requests and once the crew leave the incident, the details of the incident, what was involved and any outcomes are recorded on the computer system.  All necessary agencies are informed, media outlets are updated and internal processes are followed.  Working in Control is extremely rewarding, both personally and professionally, no two days are the same and the work you do will have a positive impact and help you to make a difference to the community we serve.   

Contractual Arrangements

All FTE Control staff are contracted to work 2184 hours per year (before leave is deducted).  Control staff with over 5 years’ service receive 26 annual leave days plus 8 public holidays, staff with under 5 years’ service will receive 23 annual leave days plus 8 public holidays.   Control staff are conditioned to work the Control Self Rostering Duty System, which is currently under review (further details available on request from the Control Watch Managers).

It will be part of the responsibilities and skills of your role for you to attend training courses from time to time this will necessitate a change of duty.

Social Media Promotion

Utilising our Twitter and Facebook sites we will schedule specific times where a member of our Emergency Control Team can answer any of your recruitment questions.  Please keep an eye on both sites for further details.

 Selection Process

If your application form is successful, you will be invited to attend a Practical Assessment Day which will include an Interview which will allow us to see if you have the suitable attributes and skills required for the role of Firefighter Control.

To download an application form please click here.

Please also click to download the following information sheets:

Role Profile

The truth about working in Control

Personal Specification FF Control

Personal Application Checklist






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