General Enquiries

Please phone our switchboard (01609 780150) or email Capabilities@northyorksfire.gov.uk

Media Enquiries

Please email media enquiries to media@northyorksfire.gov.uk during office hours (830am-5pm Monday to Thursday, 830am-4:30pm Friday). For urgent enquiries outside of office hours please phone the switchboard on 01609 780150.

Incident roundups are added to our website twice daily. They can be found under the News & Events/ Incidents section.

Contact the Strategic Leadership Team

You can can contact the Strategic Leadership Team by email at FRSExecutiveSupport@northyorksfire.gov.uk

Reference Requests

Please email NYFRSPeopleServicesHelpdesk@northyorksfire.gov.uk

Transport and Logistics Hub Address

Transport and Logistics Hub, Europark, Station Road, Thirsk, North Yorkshire, YO7 1QH

Book a Safe and Well Visit or Make an Agency Referral

If you want to book a safe and well visit for yourself or someone you know or you are an agency who wants to make a referral for the visit please complete our Book a Visit form.

Advertising Calls from the Service

We don’t sell advertising, so if you’re contacted by someone claiming to be selling advertising on our behalf it’s a scam. You can report scams to https://www.actionfraud.police.uk/ 

If you have a company you can find out more about protecting your company from scams on the government website  Protecting your company from fraud and scams – GOV.UK (www.gov.uk)

Give a compliment or make a complaint

Please visit the complaints and compliments page

Deaf or hearing impaired

You can use Relay UK (Previously Next Generation Text) to contact us in an emergency.

If calling from a textphone, for emergencies the telephone number to dial is 18000.

Contacting Fire Stations

On-call and volunteer fire stations are not crewed, so for phone enquiries please contact the nearest shift or day crewed station, or our switchboard (available 24/7) on 01609 780150. Shift stations are crewed 24/7 and day crewed stations are crewed from 8am-6pm every day, but crews may be out training, doing community fire safety or business fire safety work or responding to incidents.

Alternatively you can send an email to Capabilities@northyorksfire.gov.uk who can pass your enquiry on to the relevant team.

The fire safety departments listed below can help with any business fire safety issues during normal office hours.

Social Media

You can find details of our social media accounts on our Social Media page.