Working on behalf of the public, the Deputy Mayor for Policing, Fire and Crime  is responsible for holding the Chief Fire Officer to account for an efficient and effective local fire and rescue service. They sets priorities via the Fire and Rescue Plan, and oversees the fire service budget.

You can access performance packs on the Deputy Mayor for Policing, Fire and Crime’s  website:

Productivity and Efficiency Plan

The National Framework sets a requirement that Fire and Rescue Authorities (FRAs) produce and publish annual efficiency plans.

You can access a copy of the Productivity and Efficiency Plan on the Commissioner’s website:

Response Times Standards

To enable us to achieve the best possible response times to operational incidents, we have created a response time improvement plan and will commit to the following response standards which we publicly consulted on during 2024.This forms the basis of our offer to our communities,

 All incidents: The average attendance time of the first fire engine will be within 13 minutes.

Dwelling Fires:  The average attendance time of the first fire engine will be within 11 minutes.

These standards will be achieved by providing the efficient resourcing of appliances daily. The appropriate level of resources will be provided and from the right locations. The dynamic cover tool will be used to prioritise resources and provide assurances that we have a proportionate level of response. The individual component parts of our response times have been added to internal plans and monitored through key performance indicators. These include turn in times for On-call and day crewed stations, call handling times for control and turn out times for wholetime crews.