Digital, data and technology underpin all areas of fire and rescue service business
from front-line response to the targeting of our interventions; from how we manage
risk to how we look after our people. By harnessing accurate data, we can make
evidence-based, informed decisions, allocate resources efficiently, and tailor
prevention strategies to the unique risks of our communities.

Our Achievements

• The successful launch of Continued Professional Development (CPD) and Personal Development & Performance Review (PDPR) e-system, incorporating the launch of a Performance Hub Intranet site.
• The linking of our HR system and our control mobilising system to help provide more accurate appliance availability.
• The development of a remote HR Application allowing staff to update their availability from home.
• We have upgraded our risk management system with modern mobility functionality. This will improve data entry and timeliness of risk information being available to the Service.
• The creation of live time data dashboards, allowing the Service to monitor areas of demand and our resources.
• Restructuring the ICT function to build better employee relationships and ensure local leaders are supported to manage ICT maintenance and improvements in a more consistent, effective and timely way

Areas of Focus

Over the period of this CRMP we will focus on:

• Transitioning to a centralised Financial Management System, facilitating the e-procurement functionality. This will further enhance scrutiny within the Service, looking for opportunities for collaboration wherever possible.
• Developing our HR management system to bring the Service in line with existing industry standards.
• Investigating the use of Artificial Intelligence (AI) capabilities, looking for areas of improvement which incorporate modern day technology and best practice